TERMS AND CONDITIONS
A. Payment by LC
The L/C should be fulfilled these following Criteria (a must) to avoid later costly amendments:
1. Irrevocable
2. Payable at sight
3. Confirmed ( must be added by advising bank)
4. Issued from recognized bank
5. Shipment latest 2,5 month
6. Credit valid for 3 month
7. Partial shipment allowed
8. Transshipment allowed
9. Bill of lading is consigned to order of issuing bank
10. Fees and banking charges are to applicant
11. Documents are to be presented to advising bank
12. Clearly against following document only
13. Percentage credit amount tolerance +/- 10%
  - 1/2 commercial Invoices
  - 1/2 packing list
  - Certificate of origin
  - Bill of lading
14. L/C should be advised through our bank
B. Payment by T/T
1. Please fax a copy of the applicant before issuing it (+62-291-595575 or +62 291 595340), to check with the bank and shipping lines for term that may cause, problem in compliance to avoid unnecessary amendments.
2. MULIA CITRA FURNITURE requires a direct down payment on presenting the order, to start the manufacture of the full container loads orders, amounting to 50% of the total invoice or total sales contract.
3. Balance payment 50% is paid by T/T.
4. Transfer can be done through our bank :
 

Bankers :

Beneficiary: Muliacitra furniture.cv.
Benefiaciary ID : 32262368
Bank : BNI Jepara Branch
Swift Code:BNINIDJA
   
PURCHASING GUARANTEE
1. Claims are allowed up to 1 (one) month from the date of arrival at the port of destination.
2. Delay in claim submission will be reviewed on case by case basis.
3. The purchase guarantee applies to claims against our product shipped to you with the following conditions :
  a. Wood failure resulting in the inability of the goods to be used, even after competent repair.
b. Wood joints and/or connections are broken.
c. Non wood hardware is missing or broken.
d. Non wood hardware is rusty.
4. All claims will be substantiated by photographs or digital images clearly showing the claim filed as per our purchasing guarantee. Verbal explanations need to company the submitted images for clarification. Photos or images may be sent by post or by email.
5. Claims for problems are failure of non wood components to be substantiated by photographs or images in same manner as for wood claims.
6. All claims will be processed within on week of receipt with a decision on claim given within 10 days of receipt.
7. Any claim may be rejected if :
  a. The claim is not connected to purchasing & shipment data.
b. The claim is late as per item 1 and 2 above.
c. No photograph and / or digital image is supplied.
d. No explanatory data is provided with the image to clearly explain the problem.
8. Our guarantee is for replacement of goods or cash credit against future orders and does not include any other cost such as freight, re stocking or other charges.